Help Centre

1. How do I register or sign in?

Use the registration or sign-in options currently provided on the website and follow the on-screen instructions. Do not share your password or verification codes. If you have trouble, send the error message, the time it occurred and necessary screenshots to sugemima@gmail.com.

2. How do I add contact details and a bio?

To manage contact information, open “Contact details” from the user menu or from “Me” on mobile and follow the instructions.

On PC, go to “Settings” → “Personal details” → “Basic information” and find the bio field. On mobile, use the relevant profile entry in “Me” to open “Basic information”, then fill it in and save as instructed.

You do not need KBH Pro to fill in a bio. Available fields and how they are displayed depend on the current page. The visibility and display conditions for contact details are explained alongside the fields and in the current service information. Do not put information you want to keep private in public profile fields.

3. How do I find products or businesses?

Browse public information through categories, search or “Global Businesses”, using the available filters. Profiles and posts can help you learn about the other party, but you still need to make independent checks before a transaction.

4. How do I post supply or buying requests?

Use “Post”, choose an appropriate category, and enter an accurate title, description and required information. Images must be genuine and you must have the right to use them. Before submitting, check the posting conditions and any K Coin charges. If review is required, wait for the result.

5. How do I follow or unfollow a business?

Following helps you keep up with businesses that interest you. To unfollow, go to that user’s profile. Following does not place an order, deduct K Coin or provide a transaction guarantee.

6. Where can I view and redeem K Coin?

Open “K Coin” in the PC user menu, or “Redeem K Coin” under “Me” on mobile, to view your K Coin and redeem a valid code.

K Coin consists of virtual points used within the KBH Global community. Points can be obtained through platform gifts, redemption codes distributed at offline events, or other methods actually available on the platform. Redeem a valid code through the entry described above; once credited, the points can be used for designated community features and services. The KBH Global website currently does not directly sell K Coin or redemption codes.

K Coin cannot be withdrawn as money, transferred or sold between users, or used to settle transactions between them. Obtain it only through permitted channels and do not send redemption codes to strangers. Unavailable features cannot be activated through private money transfers.

7. How do I activate or renew KBH Pro?

Open “KBH Pro” from the user menu or “Me” to view your status, benefits and available plans. Before confirming, check the duration, K Coin amount and expiry time. Whether a plan can be purchased depends on its actual availability on the page.

8. How do I pin a post?

Open “Pinned posts”, select an eligible post of your own, choose the pinning type and duration, and check the K Coin amount before confirming. Only posts published within the past 30 days that meet the other conditions can be newly pinned or renewed.

The main content cannot be edited while pinned, so complete it beforehand. If you do not have enough K Coin, check the shortfall and the officially available redemption options first.

9. Why has my content not appeared immediately?

This may relate to review, access permissions, posting conditions or the page’s state. Check system messages and relevant records first. If you need help, send the post link and screenshots to sugemima@gmail.com. Avoid repeatedly posting the same content.

10. What if there is a deduction or service problem?

K Coin is generally not returned after a service has been properly delivered and the use is complete. Voluntarily cancelling, changing your plans or not continuing to use the delivered service does not justify a return.

If K Coin has been deducted but a website bug or platform technical failure prevents the service from being performed or taking effect, keep the relevant records and send them to sugemima@gmail.com. After verification, restoring the K Coin deducted in error is the general rule. If the service can be properly provided again and it is appropriate to proceed with it, that is also an option. Problems caused by incorrect platform actions should also be corrected. The Paid Services Rules apply consistently, subject to mandatory requirements of applicable law.

11. How do I report an issue, appeal or make a privacy request?

For content or account issues, see “Reports and Feedback”. For requests to access, correct or delete personal information, or close an account, see the Privacy Policy. Send requests to sugemima@gmail.com. You do not need to purchase Pro to make these requests.