KBH Global Paid Services Rules
1. Scope
These rules apply to designated platform features and services that KBH Global provides through K Coin, including KBH Pro, post pinning and other display or community services that are actually available. Mentioning a feature does not mean it is already available for purchase.
Commercial transactions between users, such as purchasing goods, paying for goods or arranging transport, are separate from obtaining platform services from KBH Global. Warnings about risks in transactions between users do not exclude the platform’s responsibility for its own K Coin deductions or service delivery.
2. Check before confirming
Before confirming, check the account, the item or account the service applies to, the features, the amount of K Coin, the duration, the start and expiry times, and any restrictions.
Services are not interchangeable: read the separate descriptions for forum pinning and global pinning, and for KBH Pro and Global Businesses listings. If a page says a service is unavailable or you are ineligible, its actual availability applies.
Confirmed services are provided according to the details clearly displayed at confirmation. Later price changes do not retroactively increase the K Coin charged for that use.
3. The nature and use of K Coin
K Coin consists of virtual points used within the KBH Global community, solely for designated platform features and services.
K Coin is not legal tender, a bank deposit or an investment product. It does not earn interest and cannot be withdrawn as money. Users must not transfer or sell K Coin to one another or use it to settle transactions between them.
K Coin can be obtained through platform gifts, redemption codes distributed at offline events, or other methods actually made available by the platform. A valid code can be redeemed for K Coin through KBH Global’s “Redeem K Coin” entry. Once credited, the points can be used for designated community features and services.
The KBH Global website currently does not directly sell K Coin or redemption codes. Once points from any permitted source enter the community points system, the same K Coin rules apply. Obtain them through channels permitted by the platform and keep redemption codes secure.
Once K Coin has been deducted for a designated service and that service has been properly delivered, the use is complete and the points are generally not returned. Problems such as a service not being performed or taking effect after a deduction are handled under sections 7 and 8.
4. KBH Pro
The duration and benefits of KBH Pro depend on the plans actually available and displayed when you confirm. Pro is not certification of a business’s qualifications or product quality, or a transaction guarantee. It does not waive community rules or content review requirements.
Renewing while Pro is active extends the period from the current expiry time. If Pro has expired or is not currently active, the period starts when the new service takes effect. Check the confirmation page and successful transaction record.
Opening the Pro page, viewing plans or holding K Coin does not constitute consent to a deduction. K Coin should not be deducted for automatic renewal without explicit authorisation. If automatic renewal is offered in the future, it should be explained separately and a way to turn it off provided.
5. Post pinning
Pinning applies to the specified post. It does not mean the platform endorses the goods in that post, nor does it guarantee views, enquiries or transactions.
Only posts published within the past 30 days that meet the forum and service conditions can be newly pinned or renewed. Renewal is unavailable after that period. Existing pinning continues until its recorded expiry, except where the rules allow it to end earlier.
Forum pinning applies only within the post’s current forum. The scope of global pinning and its relationship with forum pinning are as described at confirmation.
While a post is pinned, its title, body, category information, supplementary content and cover cannot be edited. You can still reply normally and edit your own replies. Make any necessary edits before using the service.
Deleting the post yourself, or a rule violation causing pinning to end early, does not justify returning K Coin. Problems caused by platform technology or an incorrect platform action are handled under sections 7, 8 and 9, rather than a separate set of return rules for pinning.
6. Global Businesses listings and other services
Display positions, ordering, rotation, duration and review conditions are governed by the information provided before confirmation for services actually available. Unless an exclusive position, fixed ranking or transaction outcome is promised, it should not be understood to form part of the service.
KBH Pro, Global Businesses listings and post pinning do not amount to platform certification, credit ratings or transaction guarantees. The same principles on completed use and error handling apply to other community features that use K Coin.
7. Deductions when a service is not performed
If a KBH Global website failure, system bug or other platform technical issue causes K Coin to be deducted without the corresponding service actually being performed or taking effect, keep your account UID, service name, relevant record number, time and necessary screenshots, and send them to sugemima@gmail.com.
After verification, the platform will, as a general rule, restore the K Coin deducted in error. If the service can be properly provided again and it is appropriate to proceed with it, providing that service is also an option. Duplicate or incorrect deductions should likewise be corrected based on the verification findings.
If the outcome is unclear, check your K Coin records and service status first to avoid repeating the same action. You can contact the official email address even if there is no self-service resolution button.
8. Completed use and returns
After a service has been properly delivered, voluntarily cancelling, changing your plans, deleting related content or not continuing to use the delivered service does not justify returning K Coin.
K Coin already used is not returned if a user’s violation leads to a post being deleted, taken down or restricted, or to the related service ending early.
This differs from a deduction where the service was not performed or did not take effect because of a platform technical issue. Such cases should be verified under section 7. As a general rule, the K Coin deducted in error will be restored; if the service can be properly provided again and it is appropriate to proceed with it, that is also an option. Correction must not be refused solely because the points have already been deducted.
These rules do not promise cash withdrawals or automatic refunds to an original payment method. Any mandatory requirements of applicable law that cannot be excluded take precedence.
9. Platform actions and corrections
Paying or using K Coin does not remove the obligation to follow community rules. The platform may take action against violating content and accounts under those rules, and users may appeal.
If an incorrect platform action causes a service problem, it should be corrected based on verification. Where K Coin was deducted in error, restoring that deduction is the general rule; if the service can be properly provided again and it is appropriate to proceed with it, that is also an option. Such cases are not treated as voluntary cancellation or a user violation.
Changes to rules should not be used to arbitrarily cancel previously confirmed services retroactively. Where applicable law requires other measures, those requirements apply.
10. Contact
For questions about K Coin, Pro, pinning or other platform services, contact sugemima@gmail.com. Provide the records needed to address the issue. Do not send passwords, login verification codes, full payment card details or complete unused redemption codes.